Help center
Find answers to your questions, explore our guides, or get in touch with our support team. We're here to help you every step of the way.
Frequently Asked Questions
Account setup
Am I eligible to get an Infinity account?
Contact our support team to verify your eligibility based on your business type and location.
What is the cost of opening an Infinity account?
Account opening is free. Transaction fees are 0.5% flat with no hidden charges.
Are there any businesses or industries that Infinity does not support?
We support most Indian SMBs and startups. Contact us to confirm support for your specific industry.
What documents are required to onboard Infinity?
You'll need business registration documents, GST information, and identity verification for authorized signatories.
Do I need to provide bank account details to onboard Infinity?
Yes, your INR bank account details are required to receive settlements.
Can I change my bank account?
Yes, you can update your bank account details through your account settings or by contacting support.
How can I update my account details, business documents, or GST information?
Log into your Infinity dashboard and navigate to account settings, or contact support@infinityapp.in for assistance.
Where can I get the account statement for my virtual accounts?
Account statements are available in your dashboard under the statements section.
How can I close my Infinity account? Can it be reopened?
Contact our support team to initiate account closure. Accounts can be reopened subject to verification.
Global payments
For questions about receiving international payments, FX rates, settlement times, and FIRA documentation, please contact our support team.
Still have questions?
Can't find the answer you're looking for? Please contact our team